Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

In San Francisco, an approach that gifts cellphones to homeless people – with someone on the other end – helps to forge human ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

Not thrilled about your company’s return-to-office mandate? Coffee badging may be the answer. Here's what to know.

Better Life Better Living For Kidz is ready to open a community center focused on building the groundwork to success for ...

A report last month said its 18A process, which was supposed to be a "turning point" for Intel Foundry, is only achieving 10% ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...