Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

We’re so used to being listened in on by our devices, and yet there’s one time we probably don’t think about being recorded. And it’s right after being told that we ARE. Just listen to what TikTok ...

You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information.

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

An answering service can help you to improve customer satisfaction, increase profitability and connect with your customers directly in a more sustainable way. Keep reading to learn about some of ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

American Legion Auxiliary Unit 360, Weatherly, is continuing to send goodie boxes to deployed military personnel both in the United States and overseas. Both savory and sweet snacks are packed and ...

There’s a fresh batch of fixed blades arriving today from knife maker Michael Jarvis, the one-man army behind Auxiliary Manufacturing (AUX Mfg. to friends). This time around Jarvis is showcasing his ...

North Bay Police Service will launch their new auxiliary police program this year. Police Chief Daryl Longworth said the program will kick off with eight members and they will be assigned ...