AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

Multi-factor authentication, once the standard for secure access, is proving inadequate in today’s threat landscape. As phishing, AI-powered fraud, and MFA fatigue attacks escalate, organizations must ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

In many cases, retailers lack visibility into the customer journey and may not even be aware of how their suboptimal ...

J&K CM Omar Abdullah says the Pahalgam terror attack shattered illusions of peace in Kashmir, calling it a wake-up call. He ...

Beta Quality Assurance is introducing Level 3 presentation attack detection testing based on the ISO/IEC 30107-3 standard.

Observe.AI has officially launched VoiceAI agents, a solution designed to automate routine customer interactions in contact centers.. VoiceAI agents are the latest addition to the company’s AI ...

According to the Identity Theft Resource Center's 2024 Data Breach Report, more than 1.3 billion data breach notices were issued across the U.S. in 2024—a 211% increase from 2023's 419 million ...

Call center location: Naturally, working from home means you’ll need to find a remote-friendly company. Filter jobs by location to ensure you only see remote work listings.

Illuma Labs, a leader in voice authentication technology for banking contact centers, has secured $9 million in Series A funding led by LiveOak Ventures, with participation from Forefront Venture ...