Tech platforms are responding to this threat now. Google has introduced call defense to the latest version of Android, than ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

SACRAMENTO, Calif. — After a viewer spent months fighting to get her money back from AT&T for a service she never used, 10 On Your Side got results in a matter of hours. Melody Kasick said stopping by ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

But the bank’s response to complaints has angered some customers, with one X (formerly Twitter) user being advised to contact ...

Under-fire former Masterchef host Greg Wallace has responded to angry customers who complained about his healthy lifestyle ...

Three criminal charges were filed Thursday against a Midvale man accused of driving his newly purchased car into a Sandy dealership because they wouldn't give him a refund.

Dozens of Rogers Communications customers say they’re fed up with what appears to be an uneven playing field when they try to ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Dealing with angry customer emails can be tough. Here are some tactics to make it better. Anyone can write, of course, they can. However, crafting exceptional copy can be difficult – especially if you ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

In the comment section under the post, many Verizon customers expressed frustration over the upcoming changes to their bill. Some even claimed that they would be leaving Verizon as a result of the ...