Good news for call center operators who are worn down by hostile customers with unreasonable demands—artificial intelligence technology can alter angry voices into calm ones. This should ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

The company raked in a record-high net income of $11.3 billion last year as it added 3.1 million new postpaid phone customers ... for T-Mobile customers. During the earnings call on Jan. 29 ...