QKS Group, a premier market intelligence and advisory firm, has released its latest in-depth analysis of the global Contact ...

The CCaaS market is gaining momentum as enterprises across BFSI, retail, telecom, and utilities seek scalable, cloud-native solutions for omnichannel customer engagement. AI integration is central ...

Compound Growth at 16.46% Signals a New Phase of Contact Center as a Service (CCaaS) Market Expansion MIDDLETON, Mass., April 14, 2025 /PRNewswire/ -- QKS Group, a premier market intelligence and ...

8x8 JourneyIQ unifies customer interaction data across UCaaS, CCaaS, and CPaaS APIs, eliminating blind spots and providing a complete view of every customer and their journey. It maps every ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jamie Timm Customers ...

U.S. President Donald Trump signs an executive order about tariffs increase in the Oval Office of the White House in Washington, D.C. Kevin Lamarque/Reuters President Donald Trump has announced ...

NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, ...