To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale contact ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...

Puzzel's AI-powered insights for contact centres that help you get more from every customer conversation. Puzzel contact ...

The CCMA (Contact Centre Management Association) published its comprehensive report into the UK’s Business Process ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...