Active-duty troops are ready for more work in their deployment to the southern border and adapt to President Donald Trump’s ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

We’re moving from fragmented processes to intelligent systems that act autonomously, at scale and in context. From busywork ...

Shola Lynch and Reginald Hudlin turn the lens on Hollywood’s Black A-listers in a documentary for AppleTV+ Number One On The ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The NFL has changed free agency rules to allow teams to have one Zoom call with prospective players during the legal tampering period. Teams can now also book travel for prospective free agents ...

On Wall Street, the S&P 500 rose 0.6% in another roller-coaster day, after being down as much as 1.7% during the morning. The ...

HENDERSON, Nev. (AP) — The Las Vegas Raiders added more help at linebacker, signing unrestricted free agent Devin White to a one-year contract on Monday. *Billed as $4 plus GST every four weeks.

The Las Vegas Raiders added more help at linebacker, signing unrestricted free agent Devin White to a one-year contract on Monday. White was a first-round pick by Tampa Bay in 2019 and spent last ...