AI start-up Momntum wants to ‘redefine what customer service can be’, according to co-founder and CEO Brian Kenny.

More complaints against UPS from Bay Area residents who are questioning the shipping company's claims that sensitive or one-of-a-kind shipments have been damaged or destroyed, then discarded. JoAnn ...

Based in Atlanta, Zacks Rank #5 (Strong Sell) stock United Parcel Service (UPS ... E-commerce juggernaut Amazon (AMZN) is UPS’s largest customer by far in terms of volume and revenue.

In a statement to KGO, UPS writes, "We strive to provide excellent service. We've been in contact the customer and have resolved the situation." The resolution was a bigger refund that satisfied ...

In a statement to 7 On Your Side, UPS writes, "We strive to provide excellent service. We've been in contact with the customer and have resolved the situation." The resolution, a bigger refund ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month ... led to a 15% reduction in people needing to contact live human agents,” he noted during the analyst ...

UPS SAYS IT’S REVIEWING ITS NETWORK AND MAY DECIDE TO CLOSE MORE BUILDINGS. THE COMPANY ANNOUNCED IN JANUARY THAT IT REACHED AN AGREEMENT WITH ITS LARGEST CUSTOMER, AMAZON. THE PLAN IS TO LOWER ...

PORT ANGELES — UPS is closing its UPS Customer Center ... Jim Mayer said in an email. “In addition, customers can schedule a pickup by their UPS driver or give packages to the driver on-route. There ...