Recent federal funding and staffing cuts undermine the future of the 988 program and threaten to erase progress made, mental ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

This week is National Public Safety Telecommunicators Week, which is a time to honor the essential role of 911 dispatchers.

The Detroit Tigers have called up prospect Jace Jung and sent Ryan Kreidler to Triple-A Toledo. That means it's Javier Báez ...

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS US WHAT IT TAKES TO BE THE FIRST PERSON TO ANSWER A CALL FOR HELP WHEN SOMEONE DIALS 911, THEY’RE MET WITH MORE THAN ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

Wing Commander Shiladitya Bose of the Indian Air Force has been booked by Bengaluru police in connection with a road rage ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...