ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

MANILA, Philippines — United States-based tech care giant Asurion is planning to establish another contact center in the country, this time in Cebu. The Department of Trade and Industry (DTI) on ...

Get powerful, Employee Customer Service Representative Working As Technical Support Call Center In The Office With Headphone New Normal pre-shot video to fit your next project or storyboard.