Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Hackers are increasingly turning the very systems designed to help customers – outsourced tech support and call centers – into powerful tools for cybercrime. Recent incidents ...

Manoj Kumar Vunnava's analysis illustrates how innovation, paired with practical execution, can drive broader business ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...