ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...