The funding establishes Decagon as one of the most highly valued AI startups providing AI customer support solutions. Its ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to ...

Hackers are increasingly turning the very systems designed to help customers – outsourced tech support and call centers – into powerful tools for cybercrime. Recent incidents ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

That evolution reflects a broader market trend: the traditional boundaries between UCaaS and CCaaS are fading. Buyers no ...

Florence-Darlington Technical College held a grand reopening and ribbon-cutting ceremony for its SiMT Conference Center on ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and ...