ServiceNow Inc. (NYSE:NOW) is one of the best US tech stocks to buy now. On June 18, 3CLogic announced that a prominent ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

Together, they form a unified leadership team focused on delivering integrated services and accelerating companywide ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...