To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Truckers who learned English as a second language are concerned they may lose their jobs if they make a mistake or speak with ...

Invoking an imaginary consensus is a sly way for narcissists to elevate their opinions to unquestionable facts. By claiming that "everyone" is on their side, they aim to squash dissent and bolster ...

The ripple effects of Convergys’ Gurgaon center didn’t end with operational scaling. It sparked a talent pipeline, created a ...

AI avatars of dead people are teaching courses and testifying in court. Even with the best of intentions, the emerging practice of AI ‘reanimations’ is an ethical quagmire.

Davis Cup captain Bob Bryan thinks this may be its best shot in many years to break the US title drought, with four American ...

There are moments in which real life surpasses any Hollywood movie, no matter how much budget or scriptwriters it has. On ...

Good news for film students who are constantly on the lookout for short film competitions to join and possibly practice making videos using newly ‘discovered’ techniques!

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...