A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

One of the biggest differences among providers of security services is the service-level agreement (SLA). In this five-part series of articles, we will dive deep into the various aspects of the ...

You likely know that a Service Level Agreement (SLA) is a thing of immense importance when picking out a web hosting provider, but if you’re not completely sure what a web hosting SLA is ...

According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between ... and SLAs are the template to get it done.

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a ...

Without pre-determined, negotiated service level agreements in place, database and application performance ... be 2 seconds or less for workloads of 500 or fewer users.” For an SLA to be successful, ...