Zocdoc, the appointment-booking company, has introduced an automated assistant it says can schedule visits without human ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

Q1 2025 Earnings Call Transcript May 21, 2025 Target Corporation misses on earnings expectations. Reported EPS is $1.3 EPS, ...

The mid-Atlantic grid operator says its speedier process for bringing more power onto its system will expand renewable energy ...

The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

The state standard for 911 response is answering 90% of calls within 10 seconds. But in 2022,  the county reported answering ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Omeros Corporation (NASDAQ: OMER) Q1 2025 Earnings Call Transcript May 15, 2025 Omeros Corporation misses on earnings ...