Nurses at University Medical Center in New Orleans are on strike, demanding safer working conditions and better preparedness ...
Bandhan Bank is putting more emphasis on monitoring asset quality, reinforcing credit administration, fostering innovation, ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...
Forget expensive microphones and recording software — iOS 18 just turned FaceTime into your personal podcast studio. Here's ...
"We call on donors from Israel and around the world to be brave and support those who built the state," says the director of ...
A Japan-based call center is open in Las Vegas. tele-net Group, headquartered in Japan, and tele-net America, opened its first US contact center in Las Vegas this month. It’s AI-powered. Officials say ...
Higher plans come with workforce management, call center quality assurance, performance management and agent engagement capabilities. There’s plenty of room to grow. NextivaONE is the app ...
Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...
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