To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

On Monday, the Trump Organization — currently run by the president’s children while he serves in office — announced the ...

This is about projecting five years down the road, and mostly focusing on what teams have in their farm system.

People are having fewer children. Private insurance doesn’t cover the full costs of L&D. Medicaid, which pays for more than a ...

Linebacker is arguably the weakest position group on the Las Vegas Raiders’ roster. So, when the Cincinnati Bengals released ...

The Clark County Emergency Medical Services system is made up of multiple agencies with varying tasks, but they all have one common goal: saving lives.

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

How are data center leaders accelerating delivery without sacrificing resiliency? In today's Executive Roundtable, top ...

Lexi Shelhorse is a seventh-generation resident of Pittsylvania County, Virginia, where she grows hay on family farmland in Whittles, a rural community in ...

Eric Trump, President Trump’s son who is running The Trump Organization, said the new venture called Trump Mobile will sell ...