One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Samsara leverages its safety-first approach and 14 trillion data points to expand beyond telematics into comprehensive ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

If you’re feeling lost, overwhelmed, or simply curious about what lies ahead, a single psychic phone reading could be the ...

Lobbyists and advocates looking to wield their influence with Maryland officials saw both wins and losses this year in ...

William Gagnon, COO of Excel Dryer, said making products in the US has been hard but that that company has gained customers ...

Even among older business owners, circumstances vary based on local conditions. Two retiring carpenters in different towns may face vastly different prospects based on the strength of their local ...

Etsy has clarified some of its policies, and from the way they now read, you might not be able to sell your 3D-printed ...

For the Detroit City Chess Club, a history-making summer tournament in Toronto began with a December "cold call" to a ...