One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Moments of awkwardness can happen at any time. Learning to handle those moments with confidence can be one of he most ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

Samsara leverages its safety-first approach and 14 trillion data points to expand beyond telematics into comprehensive ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Lobbyists and advocates looking to wield their influence with Maryland officials saw both wins and losses this year in ...

William Gagnon, COO of Excel Dryer, said making products in the US has been hard but that that company has gained customers ...

Even among older business owners, circumstances vary based on local conditions. Two retiring carpenters in different towns may face vastly different prospects based on the strength of their local ...

Sarah Joyce, director of optometry at Specsavers, and Kirsteen Newman, head of dispensing development, tell OT why a ...

Etsy has clarified some of its policies, and from the way they now read, you might not be able to sell your 3D-printed ...

I'll be honest, when I first heard about AI agents joining enterprise teams as "trusted members," I was skeptical. It sounded ...

From healthcare to retail, artificial intelligence (AI) can radically change how companies operate. Two use cases show how it ...