Popular actress Lingling Kwong has apologised to customers after her Kwong Pastry egg roll brand faced criticism over missing ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Cutting tax collector hours poor service After decades of steady leadership and exceptional customer service, Sarasota County now has a new tax collector whose first major change is to reduce the ...

The bill has to pass the House again before the president can sign it into law, and the difficulty for Republicans is not ...

Scam emails should be reported to report@phishing.gov.uk. All you need to do is forward the email, do not reply to it. Dodgy ...

It all began for Amelia* when she received a call from what she thought was her credit card company in June last year – unaware the number had been spoofed and she wasn’t talking to the bank.

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

We’ve all had bad customer service - but some companies take it to a whole new level. In this video, I dig into some of the ...

It was a revealing moment: in an interview with Terry Moran of ABC to mark the first 100 days of his administration, the president of the United States was asked about the framed copy of the ...

The USGA does it yet again. It just keeps making mistakes on the big stage and when we can see their mistakes on TV. Just ask golfer Sam Burns.