Survey size isn’t everything. Without clean sampling, your data-driven decisions could be headed in the wrong direction.

Many of our reports are based on tabulations from public-use samples of individual survey records (with personal identifiers removed) from the ACS. The public-use file includes a representative 1% one ...

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...