City Councilor Karen Gilbert, left, speaks with a 911 Center employee on Monday. Mayor Monroe Nichols, city councilors and ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Telecommunications officers in Westmoreland County field over 1,000 calls daily and dispatch crews across over 1,000 square ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday. The company ...

The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who handle ...

Thousands of people turned out at the University of Utah as Sen. Bernie Sanders and Rep. Alexandria Ocasio-Cortez took the ...

A federal grand jury indicted a man from the Dominican Republic in connection with a grandparent fraud scheme.

Fort Novosel, Ala. - When a crisis occurs on an installation, be it a natural or man-made disaster, there is a group that helps Soldiers and civilians ...

Microsoft has pulled back on data center projects around the world, suggesting the company is taking a harder look at its ...

A viral post about LGBTQ+ pride and feminism flags hung up in a Center Grove teacher’s window became a point of contention at ...