As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Alaskans are responding after President Donald Trump changed the name of North America's tallest peak from Denali back to ...

Swedish police said that about 10 people, including the gunman, were killed during a shooting Tuesday at an adult education ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his ...

PowerSchool is notifying people impacted by the recent cybersecurity incident and is offering two years of free identity protection services for all current and ...

The city of Wausau is activating a program to protect the unhoused population from the extreme cold Monday night.

A 31-year-old Hong Kong woman has been rescued from a call center gang in Myanmar late last week, according to Thai ...

He worked alongside hundreds of others aiming to steal money in a ‘pig butchering’ romance scam in a sophisticated operation designed to part unsuspecting victims from their cash.

The definition of ethnic cleansing is the mass expulsion or killing of members of an unwanted ethnic or religious group in a ...

Mater Dolorosa has faced adversity in its 100-year history, and its solidarity with the community helped see it through ...

Disability and civil rights advocates criticized Trump for implying the plane crash could be connected to government diversity programs.