Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer service representatives have been impacted by rising digital technology over the years. This has put call center ...

The new sales channel enhances nationwide reach and scales revenue, complementing its direct store delivery (DSD) ...

The city of Aurora launched myAurora 311 last March as its first point of contact for all non-emergency questions, concerns ...

Lehigh Valley gig workers share their experiences with U.S. Rep. Ryan Mackenzie, who discussed pending legislation that will ...

Cooper Wellness Strategies (CWS), a Cooper Aerobics company, announces a partnership with Parker University, bringing the ...

This summer, guests are invited to Discover Something Real at Kennedy Space Center Visitor Complex, where the original stories, legendary artifacts, and immersive experiences offer an authentic ...

The fact that a call center can now be run through a software solution ... There are paid versions available, with the more expensive options offering more advanced features, such as call routing ...

Letter: I am writing to bring awareness to anyone feeling disconnected that animals possess a great healing power and they ...

The Miami Job Corps Center, a lifeline for hundreds of South Florida’s at-risk youth, is abruptly shutting down, leaving students scrambling for housing and staff blindsided by sudden unemployment.

Job Corps is the nation’s largest free residential career training and education program for low-income young adults ages 16 to 24.