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Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
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National Grid, Eversource propose 10% rate cut for gas customers – but there's a catch
State lawmakers and utility companies faced a deluge of customer complaints ... adjusted rates with Massachusetts on Monday, and National Grid and Eversource each proposed at least a 10% reduction ...
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.
35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.