State lawmakers and utility companies faced a deluge of customer complaints ... adjusted rates with Massachusetts on Monday, and National Grid and Eversource each proposed at least a 10% reduction ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer periods without a bill.

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

Residents packed a Utilities Committee meeting Tuesday at City Hall to voice outrage over spiking gas bills and delivery charges. Facing a panel of city councilors and representatives from National ...

In a stement, the company said: “Dear Valued Customer ... the relief the whole of Ibadan, and Oyo State as a whole will get, if all of them go off the national electricity grid?

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

See reviews below to learn more or submit your own review. National Grid has delivered electricity and natural gas services to the northeastern United States and the United Kingdom since the 1990s.