Damning official figures reveal that as many as 3.5 million smart meters are currently operating in 'dumb' mode.

HOUSEHOLDS with broken smart meters could get automatic compensation if the devices are not fixed within 90 days. Proposals drawn up by energy regulator Ofgem could see customers compensated £40 ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

But for the more than four million people on prepayment meters, this seasonal change comes with a financial catch—one that could leave them unexpectedly out of pocket when they next switch the ...

Millions of smart meters have been left in "dumb" mode, failing to transmit automatic readings, leading to billing chaos and frustrated customers. Under new regulations, suppliers must install a ...

Four of the “big six” energy firms, including British Gas and Octopus, confirmed that they no longer fit “dumb” meters when replacing equipment at the end of its life, reports The Telegraph.

Millions of these meters have been left in a "dumb" state, unable to send automatic readings, resulting in billing confusion and disgruntled customers. Under new rules, suppliers are required to ...