With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Through this partnership, Prokeep is powering FieldPulse's new Supplier Chat tool, allowing contractors to send orders to their distributors without leaving their FieldPulse environment. These orders ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Delays, poor and unfinished work and broken promises are what customers across the Denver metro area say they experienced ...

Running an online business and worried about your personal information getting leaked? How to keep your SSN secure.

SPRINGFIELD, MA (WGGB/WSHM) - A systemwide upgrade at a local bank may still be causing issues for some of its customers.

While you can manually add recipients as relevant every time that you want to send a group email, it can be a long, tedious ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

When the setup is right, the call to action feels like something they want to do, not something they are being pushed into.

GameStop agrees to a $4.5 million settlement over allegations it shared customer data with Facebook without consent.