Just one week ago, Verizon customers experienced an hours-long outage, with many saying their phones registered no service and they were unable to make calls or ... may include email and mailing ...

Improvements to your call center operations can greatly impact agent happiness. So instead of making customer-focused decisions, try making agent-focused ones. If you do, the customer focus will ...

(Gray News) - AT&T says it has resolved an outage Tuesday afternoon that affected some mobile customers’ ability to make phone calls to customers of other mobile carriers. In a statement to CNN ...

Customers are advised to contact the carrier via Facebook Messenger, text, email or they can make changes to their flights on its app and website. – CNN’s Geneva Sands and Pete Muntean ...

He was new to the company, and being unfamiliar with both the customer’s challenges and his firm’s initiatives, he left a bad impression. Making matters worse, he offered to increase ...