For emergency medical dispatches -- now 80 percent of the calls to the fire department -- Emergency 911 call-takers work with a computer program known as a Medical Priority Dispatch System (MPDS).

Brett Patterson, standards council chair of the International Academies of Emergency Dispatch, said the issue with the 911 call for McIntyre-Starko was not the MPDS software protocols, but rather ...

Ottawa is set to launch a new ambulance dispatch system on April 10 that will revolutionize the way paramedics in the region prioritize calls. Under the Medical Priority Dispatch System, or MPDS ...