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After Firing 700 Humans For AI, Klarna Now Wants Them Back—'Tons Of Klarna Users Would Enjoy Working For Us,' Says CEO
Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...
Klarna’s AI replaced 700 workers — Now the fintech CEO wants humans back after $40B fall
Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...