Behavior-tracking software firm Amplitude Inc. today said it has completed the integration of the personalized user ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx ...

In the Economic Survey 2025, the government has acknowledged OpenAI’s recent statement about AI replacing the workforce in ...

LGC's Confidence Survey finds council IT teams are struggling to meet demand – and recruitment issues only add to the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Why it's time for orgs to take stock of their HR tech stacks, including all HR-related solutions and apps plus shadow and ...

Released earlier on Friday, one day before the Union Budget 2025-26 is due to be presented in the Lok Sabha, the Economic Survey 2024-25 took a deep dive into the world of artificial intelligence (AI) ...

A Cannock opticians has handed over more than 100 items to support the local community foodbank. For every customer feedback ...

Evolving customer expectations and emerging risks like ... Christian Association during the 19th century), and social and ...

When asked whether they would consider using a banking service that operates entirely online, with no physical branches, 23% of respondents indicated they do not trust a bank without physical ...

According to the survey, women have been key beneficiaries of various government initiatives designed to foster ...