Machin refuses to be drawn on what he'd like to say to the hackers, reported to be a gang including teenagers, and what their ...

Dealing with the public is truly an experience. That’s especially true if you work right on the front lines. Jobs like retail ...

Customers are seeing 'tip creep' as requests for tips pop up in more places, a Morning Consult survey found.

Some people on social media are saying their phone service has been fully restored, while others are still seeing inconsistencies with the network.

America’s highest-profile retail chains are walking a difficult tightrope — trying to blunt the financial hit from tariffs by ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

Retailers are trying to navigate their way through economic uncertainty in 2025. Tariffs, inflation and lingering fears of a ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

New research co-authored by Yale SOM Professor James Choi finds that people are less likely to follow through on a commitment ...

Edgar Guzman has been getting calls from irate customers who responded to his ads on Instagram and Facebook META -0.55crease; red down pointing triangle. Or at least they thought they were his ...