As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple ...

(Also see the infographic at the end of this article ... The High Roller is interested in results and what you are going to do to recover from the customer service breakdown. Always listen ...

"How can technology be used effectively to bring us closer to our customers rather than further away?" asks an infographic by digital customer experience platform CUBE. The infographic explains how to ...