The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Sirion Recognized as a Customers’ Choice in 2025 Gartner® Voice of the Customer for Contract Life Cycle Management Report for Third Consecutive Year Sirion is the only CLM vendor to be ...

Gartner, Voice of the Customer for Contract Lifecycle Management, Peer Contributors, 14 March 2025, Gartner®, Magic Quadrant for Contract Life Cycle Management, October 2024, and Peer Insights ...

Previously, its customer care team would receive a help ticket and speak with the customer to resolve their issue. Last year, Daily Harvest implemented an AI chatbot that provides more rapid ...

Learn how situational content marketing is reshaping the future of content strategies. Adapt and resonate with your audience in real-time.

A customer office that reports to Hall as Chief Customer Officer is constantly reviewing the customer journey to smooth out implementation and adoption. For smaller customers, there are weekly drop-in ...

Elsight recognized in the AFR’s Customer Champions List for 2024, highlighting its Halo platform’s customer-focused connectivity solutions. Skip to main content Skip to secondary menu ...

MOLLY WOOD: This is WorkLab, the podcast from Microsoft.I’m your host, Molly Wood. On WorkLab we hear from experts about the future of work, from how to use AI effectively to what it takes to thrive ...

Driven by a shared commitment to customer success, Icertis and Microsoft have partnered over the last decade to reimagine contract management as AI-driven contract intelligence that empowers customers ...