Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

News Release Ingredient design firm Inolex, expands its Customer Engagement Model in the US Market. Working closely with customers to accelerate the discovery and adoption of safe, natural, and ...

"For over a year at Georgetown Hyundai, Syntheia has managed our inbound calls, providing 24/7 support and ensuring we never miss a call. Syntheia has truly elevated our customer experience, setting ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.

Table below shows selected stops and planned service. For a complete stop list, with links to all stops for stop details and real-time vehicle predictions, please visit Stops/Description section of ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

Extra Muni Metro Subway Service from 8 p.m. Tuesday to 2 a.m. Wednesday Extra Owl Service from 10 p.m. Tuesday to 5 a.m. Wednesday ...