The good news is that outstanding customer service is very much alive and well, but as consumers, we are making choices that ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

CPKC foresees July return to normal service after a botched computer system cutover on former Kansas City Southern.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

INBOUND highlights creative leadership alongside technical innovation, since both are are essential to achieving excellence at scale.

Leaders of Brakebush Transportation, a century-old family business, share some of their innovative strategies and deep ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The CRM system will be required to integrate with updated customer service platforms, including the contact centre HMRC is also procuring. The CCaS will, according to HMRC, ...

One reason why small business outsource their phone customer service to a call center is to provide 24/7 customer support, according to TeleDirect. Advertisement Article continues below this ad ...

Update (June 4, 1:04 am UTC): This article has been updated to add a response from TaskUs. Coinbase was reportedly informed in January that customer data may have been leaked by an employee of an ...

The machinery of government change (MoG) will affect about 1,500 employees, including those in customer service, call centre, and digital identity roles. Minister for Customer Services and Open Data ...