Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Amazon.com Alibaba and Temu’s parent, PDD Holdings were among the e-commerce stocks falling on Wednesday, even after the U.S. Postal Service said it would resume accepting all inbound parcels from ...

The post office announced Tuesday that it would no longer accept parcels from China, Hong Kong after the U.S. imposed an additional 10% tariff on Chinese goods ...

News Release Ingredient design firm Inolex, expands its Customer Engagement Model in the US Market. Working closely with customers to accelerate the discovery and adoption of safe, natural, and ...

"For over a year at Georgetown Hyundai, Syntheia has managed our inbound calls, providing 24/7 support and ensuring we never miss a call. Syntheia has truly elevated our customer experience, setting ...

That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...