However, maintaining a high-quality knowledge base is a challenge ... organizations can enhance self-service adoption, improve support team efficiency, and reduce operational costs.

5G and time of commissioning of a site etc as it looks to improve quality of service (QoS) and address the problem of call drops. The telcos now have to provide exact details of a site in a ...

“Recall that when the issue of tariff hike was approved, we in ATCIS gave them two weeks to improve service quality but the NCC gave them three months. Implementation started early ...

The Northern Power Distribution Company of Telangana Limited (TGNPDCL) has launched a consumer feedback cell to improve service quality for electricity consumers. According to chairman and ...