One common mistake that business owners make is treating process documentation as a one-time effort. When I begin working ...

Keypoints Resistance to change in the workforce isn’t uncommon and can be a real problem if not carefully addressed. There ...

A short description of process control is an accurate one—It’s a means of controlling manufacturing equipment and reducing ...

The goal isn’t simply “reduce headcount” or “save money.” It’s a question: How can improving processes deliver better business outcomes year over year? The answer lies in focusing on ...

Improving hiring efficiency is easier than ever before with the technology available, but HR teams need to work on it proactively.

The process involves training that enables staff from a receiving organization to use safety culture assessments to improve safety culture, to develop effective improvement programmes and to create ...

South Africa’s financial service providers must improve their handling of customer complaints and make processes more accessible to consumers who have expressed high levels of buyer’s remorse ...