We all crave some level of connection, but for some of us, those connections must go beyond the surface level chatter. In fact, some people need deep connections to truly thrive – connections that are ...

Henry Ford Jackson Hospital’s president has a good reason for prioritizing people. The Fast Company Impact Council is an ...

However, customers still seek reassurance and expert guidance when it comes to high-stakes financial decisions. AI may provide insights, but the human connection builds trust. As a leader ...

It is meant to be a support system for human agents to ensure they deliver the best customer service they possibly can. Customer service used to be about human connection only ... more time to focus ...