Master practical strategies to guide difficult conversations toward productive outcomes—all while keeping your cool.

3.This customer who KEEPS ASKING for the same employee — despite the fact that he's not working today: Summary of text: Someone called asking for Justin about a transfer, confirmed he's off ...

Here are a few helpful methods you can try if someone you care about is experiencing symptoms of panic: Sometimes, a person needs professional help to deal with panic attacks and prevent future ones.

The Central Board of Secondary Education (CBSE) has concluded the Class 12 physics paper on February 21. Going by the CBSE 2024-25 sample paper, there will likely be around 30 questions. All questions ...

Understanding the different types of exercises and how to incorporate them into your weekly routine can help you start exercising. Some tips, such as joining a fitness class or doing mini-workouts ...

Strategic Affairs Minister Ron Dermer is reportedly set to meet US Mideast special envoy Steve Witkoff in Washington on Thursday to kick off talks on phase two of the hostage release and ceasefire ...

Mount Royal University provides funding as a member of The Conversation CA. Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high.

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why. What ...

Compliance is a challenge for many insurers but there is an easy way to remain compliant while serving clients.

Israel and Hamas will begin indirect negotiations on a second stage of the Gaza ceasefire deal, officials said on Tuesday, as the Palestinian militant group said it would hand over more hostages ...

Whatever form it comes in, sadness is something we all experience—and yet it can still be incredibly difficult to get past. But here's the thing: You can learn how to stop being sad. While some ...

Managers need to know what to look for in a contact center agent, choosing people with the ability to handle difficult customers and resolve issues swiftly.