This is where KPO stands apart. From process to judgment BPO is built on repeatability. Contact centers, finance operations, ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Incoming Vice-Mayor Tomas Osmeña vowed to support the Business Process Outsourcing industry by ensuring the presence of a dedicated transport system, work-study facilities, and addressing safety ...

CEBU City Vice Mayor-elect Tomas Osmeña has announced comprehensive plans to support the city’s Business Process Outsourcing (BPO) workers. These initiatives, d ...

Amazon will shrink its corporate workforce as it expands the use of generative AI and AI agents to automate white-collar ...

The Karnataka State IT/ITeS Employees Union (KITU) has called on workers across sectors to resist the state government’s ...

If business process outsourcing (BPO) companies in Bangladesh fail to adopt technologies like artificial intelligence, ...

TRANSCOM Iloilo, one of the provincial sites of Swedish-owned BPO company Transcom Worldwide (Philippines), Inc., launched ...

He calls it “the big one.” Incoming Cebu City Vice Mayor Tomas “Tommy” Osmeña laid out his plans for a dedicated “work-study” ...

Employee unions have strongly opposed the extension of hours to 12 from 10, meanwhile, the internet has been flooded with ...

That is my dream for Nigeria: a 24/7 economy. An economy that doesn’t pause for darkness, where productivity isn’t dictated ...

The Labour Secretary and other officials from the Department of Labour attended the meeting. Representing the employees in the IT/ITeS sector, KITU General Secretary Suhas Adiga, President VJK, and ...