Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Thanks to this "flossing toothbrush," people will be able to focus on what you're actually saying instead of the cilantro ...

Without a thoughtful, personalized approach, onboarding risks losing sight of the core job your customer hired you to do in ...

Finding ways to put those who are being helped in charge of the help they receive, including how they receive it, might be the most helpful thing we can do.