and especially in its service delivery processes, handling complaints when they arise provides a competitive differentiation for your firm and enhances customer loyalty and goodwill if they are ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire ...

A poor customer service experience, raising the price of your product, or releasing a product that doesn’t fulfill customers’ expectations are all common causes for complaint. Of course ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in ...

Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a standard protocol for handling complaints. Teaching your customer service staff how to ...

The British Bankers' Association (BBA) said moves were already under way to improve complaint handling. Customer service was one of the main complaints. Kevin Silverwood, from Rochester ...

The first module is entitled “Handling Customer Complaints: Communicate and Connect with your Customers” on April 4. Other modules include “Customer Service Recovery: Win Back your Customers ...