As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

I’m currently training for the London Landmarks Half Marathon ... Many runners swear by a big glass of Coca-Cola after a race (medics even call it “the red ambulance” for its energy-boosting ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

By The Learning Network Choose three to five works of art or culture to group in some way, then tell us why we should — or shouldn’t — check them out. Contest dates: Jan. 15-Feb. 12 ...

Chargers outside linebacker Joey Bosa was mic'd up at the 2025 Pro Bowl Games in Orlando, FL representing the AFC along with ...

A team of Palestinian and Israeli directors take a daring approach to the subject. But the Oscar-nominated film could not find a U.S. distributor. By Alissa Wilkinson Kristen Stewart and Steven ...

Backed by Microsoft, this student built an AI solution for call centers designed to make that whole process less frustrating ...

If you get a voicemail and there's nothing in your call history, reboot your iPhone and make sure your software is up to date. A common culprit is that call forwarding is enabled. To check this: open ...

Why is this? In this section, we consider the hazards of group projects and strategies instructors can use to avoid or mitigate them. Find other strategies and examples here or contact the Eberly ...

CERT experts are a diverse group of researchers, software engineers ... and develop cutting-edge information and training to improve the practice of cybersecurity. Our connection to the ...