Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Davenport residents say streets, neighborhoods, and police services should be city's top priorities, according to a recent ...

More than 80% of bankers surveyed said they increased their tech budgets to invest more in security, data analytics and AI.

A new ranking by Which? has handed America’s sun-soaked party capital the wooden spoon – I’m utterly perplexed ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Looking ahead, 81% of laundry owners surveyed believe their 2025 overall business will be better than 2024’s. The remaining ...

TTG’s survey of more than 130 travel agents reveals concerns for suppliers undercutting on price, a peaks that is on par with the previous year and tips for new destinations to tempt clients ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Travelers’ online quoting process is pretty good ... and buy a policy. Our survey of current Travelers customers found that 86% were satisfied with customer service and rates, which is average ...

Erie is a great choice for drivers who prioritize good service: It topped J.D. Power's 2024 customer satisfaction survey in several regions and came in second for satisfaction with the claims process.

Discover the top marketplace trends for 2025, including social commerce growth, the power of user-generated content, and AI platforms.

Work at home phone jobs are really big right now. Tons of companies are saving money by creating virtual call centers fu ...