Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

TTG’s survey of more than 130 travel agents reveals concerns for suppliers undercutting on price, a peaks that is on par with the previous year and tips for new destinations to tempt clients ...

Fluent, Inc. (NASDAQ: FLNT), a leading commerce media solutions company, today released the results of a new survey revealing how post-purchase ads enhance the shopping experience, drive product ...

They’re actually advocating for a more thoughtful integration of digital and face-to-face interactions,” says Freeman CEO ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

Your go-to for B2B Marketing Training and Consulting backed by data science, psychology, and—our secret weapon—real-world experience. Join 350,000+ marketers who rely on MarketingProfs for B2B ...

The DIU has awarded contracts to prototype air conditioning and water heating technologies in order to reduce energy ...